Complaint Process
Any patient complaint will be addressed diligently and professionally by the Etobicoke Brampton Clinic.
Contact the clinic directly and ask to speak with the Clinic Manager:
If the Clinic Manager is unable to address your complaint to your satisfaction, please escalate by asking to speak with the Managing Director. Your complaint will be recorded within 1 business day (Monday to Friday) of contacting the Clinic Manager.
Investigation and Resolution:
The clinic will usually perform an internal investigation to understand the various elements related to the complaint. This may include reviewing medical records, speaking with staff members involved, and gathering relevant information, including possibly from the complainant. Corrective or preventive actions may be defined to prevent similar issues from happening again.
Providing Feedback:
After the investigation, the clinic should communicate the findings and explanations of actions taken to the complainant.
Follow-Up:
Depending on the nature of the complaint, there may be a follow-up process to ensure that the issue has been resolved to the satisfaction of the complainant.
Possible complaint to Ontario Patient Ombudsman as a last resort:
if the complainant is still dissatisfied after receiving feedback from the clinic, they can make a complaint to the Patient Ombudsman. See information here and contact information below:
Patient Ombudsman
Mail: Box 130, 77 Wellesley Street West
Toronto ON M7A 1N3
Phone: (416) 597-0339
Fax: (416) 597-5372
Web: https://www.ebsleepclinic.com/
Select the relevant Health Service Organization as follows:
– Malvern Sleep Clinic: Select Community Surgical and Diagnostic Centres, Malvern Sleep Clinic in Scarborough
– Etobicoke Brampton Sleep Clinic: Select Community Surgical and Diagnostic Centres, Etobicoke Brampton Sleep Clinic in Etobicoke